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What Information Do We Collect And Why?
We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:
- Personal and contact details, such as title, full name, contact details (address, telephone, and email address)
- Passport number, date of birth, and nationality - if required by the respective airline
- Payment information: card number, security number, expiration date, and cardholder name
- Frequent flyer numbers, car rental program, and hotel room preferences (if applicable)
- Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
- Information provided by filling forms on our website – e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
- Call recordings – calls may be recorded for the purposes of quality control and staff training
- Social media – by interacting with the social media features on our website (Facebook, Twitter, or Instagram) you will be bound by the privacy policies of the respective social media companies
- IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address
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How Will We Collect This Information?
We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:
- The information generated about you when you purchase or make enquiries, regarding a travel arrangement; via the phone, email, or website
- When you subscribe to receive marketing from us (e.g. e-newsletters)
- When you speak to our customer services team
- When you enter competitions or register for promotions
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveler on the booking.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person's personal information in accordance with this Notice.
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What Do We Use Your Personal Data For And What Is The Lawful Basis For Doing So?
- Contractual
- In order to perform our duties as a travel agent. The consequences of not providing this information are that we will be unable to complete your booking
- Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers, and dietary requirements.
- Legitimate interest
- For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and services.
- Your information may also be utilized for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking, and to allow us to contact you for customer service.
- We may use your personal information to send you targeted marketing activities; about special offers, new products, or competitions. These may include emails, text messages, and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
- With your consent
- In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.
- Contractual
